- Introduction
At Mediation Rescue Limited, we strive to provide high-quality mediation services. If you are dissatisfied with our services or the conduct of one of our mediators, we encourage you to raise your concerns through the following procedure. - Initial Contact
To make a complaint, please email us at complaints@mediationrescue.co.uk. In your email, provide a clear description of your complaint, including relevant details such as dates, names of mediators, and any other pertinent information. - Acknowledgment
Upon receiving your complaint, we will acknowledge receipt within 5 business days. We aim to address your concerns promptly and fairly. - Investigation
We will investigate your complaint thoroughly. This process may involve reviewing relevant documents, interviewing the mediator(s) involved, and gathering additional information as needed. Our goal is to complete this investigation and provide a response within a minimum of 14 days from the date we acknowledge your complaint. - Response
After the investigation, we will provide a written response outlining our findings and any actions we propose to resolve the issue. If we need more time to resolve your complaint, we will inform you of the reasons for the delay and provide an updated timeline. - Further Actions
If you are not satisfied with our response, you may escalate your complaint to the following bodies:- Civil Mediation Council (CMC): If the mediator is CMC registered, you may raise your complaint with the CMC.
- College of Mediators: If the mediator is a member, you can contact the College of Mediators to file a complaint.
- Contact Information
For further details on how to contact these bodies, please visit their respective websites. - Confidentiality
All complaints will be handled with the utmost confidentiality and in accordance with our privacy policy.
We appreciate your feedback and are committed to improving our services based on your experience.