Workplace conflict and early resolution

Before You Start a Grievance: Will It Actually Resolve the Problem?

A guide to considering mediation and other early-resolution approaches alongside the circumstances that require formal action.

• Should Employees Be Able to Suggest Mediation?
• When Process Replaces People

Explore Workplace Mediation

Commercial disputes and resolution

Choosing a Commercial Mediator

What to look for in mediation skills, approach and experience, with practical questions to ask before appointing a mediator.

Explore the choice between mediation and litigation, alongside our approach to Civil and Commercial Mediation.

• Mediation v Litigation: When do you cross the invisible line?

Explore Civil and Commercial Mediation

Practical help with workplace conflict

• Team and Multi-Party Mediation — explore support where conflict involves a team or several people.
• Conflict Coaching — individual support to understand a conflict and prepare for difficult conversations.
• Facilitated Conversations — structured support for a difficult discussion.

Understanding the mediation process

• How we work — what to expect from the first discussion through to follow-up.
• Mediation costs and practical arrangements — indicative Workplace Mediation fees, how fees are agreed and who normally pays.

The process should fit the particular conflict and the individuals involved in it. These pages explain the available support and how working with two mediators can help.

• Co-Mediation: Two Mediators, One Fee
• Our mediation and conflict-resolution services

More practitioner insights

Browse our existing articles for further commentary and perspectives from mediation practice.

Meet the mediators